EZblue Return Policy
Software Products
EZblue Software Corp. offers 30-day trial version of its software for customers to have adequate opportunity to assess the value of the product prior to purchase. We encourage our customers to try our products before purchasing. We offer 30-day money back guarantee less (credit card processing fee, if any) on all of our software products from the date of purchase.
Hardware Products
For hardware products, if the product was defective or didn't perform as described,
we offer 30-day, replacement or money back guarantee on all hardware products. To receive a replacement or a refund, the hardware must be received within 30 days of purchase and will be charged a 15% restocking fee provided the item is in like-new, original condition and packaging.
When you purchase hardware from us, you are also entitled to its manufacturer's warranty against defective merchandise. These manufacturers will repair, return or replace the item in accordance with their own policies.
If you need to return your hardware the following conditions must be met:
- Contact us and request an RMA number to return the item.
- Return the merchandise to us within 30 days of your original receipt of the order.
- The products must be returned in new, resalable condition.
- Include all packaging materials.
- Packaging materials must not be torn or damaged.
- All manuals and warranty registration cards must be unmarked.
- Pay any return shipping expense.
Upon receipt of the returned merchandise in good order in accordance with the above we will issue credit to your account less the 15% restocking fee.